Refund Policy

This Refund Policy explains how cancellations and refunds work for orders placed through Get Canada Sim.

Return Policy

We have a 24-hour return policy for eSIM and physical SIM purchases, which means you have up to 24 hours after receiving your eSIM activation details (or physical SIM delivery) to request a return.

Eligibility for a Return

• The eSIM or physical SIM must not have been activated or used in any way (including data, calls, or texts).
• You must provide the receipt or proof of purchase.

To start a return, contact us at info@getcanadasim.com. Please note that because eSIMs are delivered digitally, there is no physical product to ship back. For physical SIMs, shipping costs are non-refundable once shipped unless the error was ours.

If your return is accepted, we will process the refund to your original payment method. Items without a prior return request will not be accepted.

Damages and Issues

Please contact us immediately if your eSIM QR code or activation details are not working, if your physical SIM is damaged, or if you receive incorrect information, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot process refunds if:

• Any usage (data, calls, or texts) has been made on the SIM or eSIM.
• More than 24 hours have passed since delivery of your eSIM details or physical SIM, or your scheduled activation date has already passed.
• The product was purchased on sale or as part of a non-refundable promotion.

Exchanges

We do not offer exchanges for SIMs or eSIMs. If you need a different plan, please place a new order.

European Union 14-Day Cooling-Off Period

If you are in the European Union, you have the right to cancel your order within 14 days; however, this does not apply if the eSIM or SIM has been activated or used.

Refunds

Once we approve your return request, you will be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@getcanadasim.com.